You check an ID that appears to be legitimate but notice the customer's eyes avoid yours, and they seem overly nervous. What is a reasonable next step?

Question: You check an ID that appears to be legitimate but notice the customer's eyes avoid yours, and they seem overly nervous. What is a reasonable next step?

Answer options:

• Assume the ID is fake and refuse service immediately. ✅ Ask them questions only they would know, like their address or birth year.
• Serve them the drink, as the ID looks fine.
• Call the AGCO to verify the ID's authenticity.

Correct answer: Ask them questions only they would know, like their address or birth year.

Explanation: If you suspect an ID might not belong to the person presenting it, even if it appears legitimate, asking secondary questions (such as their full address, postal code, or exact birth date/year) that only the true owner would know is a recommended practice. This helps you confirm identity without immediately assuming fraud. Refusing outright or serving them without addressing your suspicion would not be appropriate. Calling the AGCO for individual ID verification for routine checks is not a standard procedure.