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Smart Serve Practice Test · Question

A patron has been refused service due to intoxication. Despite multiple offers of alternative transportation, they become belligerent and refuse to leave. What is the server's next appropriate step, in accordance with the LLCA and general safety practices?

Once a patron has been refused service and has become belligerent, refusing to leave, they are trespassing. While de-escalation (C) is always preferred, if it f

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Question: A patron has been refused service due to intoxication. Despite multiple offers of alternative transportation, they become belligerent and refuse to leave. What is the server's next appropriate step, in accordance with the LLCA and general safety practices?

Answer options:

  • Physically escort them out of the establishment immediately. ✅ Call the police to have them removed for trespassing or creating a disturbance.
  • Continue to try and de-escalate the situation and persuade them to leave peacefully.
  • Lock the doors of the establishment, isolating the patron inside until they calm down.

Correct answer: Call the police to have them removed for trespassing or creating a disturbance.

Explanation: Once a patron has been refused service and has become belligerent, refusing to leave, they are trespassing. While de-escalation (C) is always preferred, if it fails and the patron becomes disruptive or refuses to leave, calling the police is the appropriate and safest step. Physically escorting them (A) carries significant legal risks for assault. Locking them in (D) is illegal and dangerous.

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