You observe a customer showing signs of intoxication (slurred speech, swaying). They attempt to order another drink. What should you do?

Question: You observe a customer showing signs of intoxication (slurred speech, swaying). They attempt to order another drink. What should you do?

Answer options:

• Serve them one last drink, but only if they promise to leave soon. ✅ Cut them off immediately and offer non-alcoholic alternatives.
• Ask a colleague to monitor them for a few more minutes before deciding.
• Inform them that they are exhibiting signs of intoxication and suggest they slow down.

Correct answer: Cut them off immediately and offer non-alcoholic alternatives.

Explanation: Under the Liquor Licence and Control Act (LLCA) in Ontario, it is illegal to serve alcohol to an intoxicated person. As soon as a customer shows signs of intoxication, they must be cut off from further alcohol service. Offering non-alcoholic alternatives is a responsible practice. Options A, C, and D are incorrect because they all involve serving alcohol to an intoxicated person or delaying the required intervention, which is against the law.