Smart Serve Practice Test · Question
A customer is drinking rapidly and ordering continuously. They are not yet showing signs of intoxication. What should you do?
Responsible service includes proactively managing consumption to prevent intoxication. If a customer is drinking rapidly, it's wise to slow down service, sugges
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Question: A customer is drinking rapidly and ordering continuously. They are not yet showing signs of intoxication. What should you do?
Answer options:
- Serve them until they show signs of intoxication. ✅ Slow down their service, offer food, and non-alcoholic alternatives proactively.
- Politely ask them to leave immediately to prevent future problems.
- Ignore it, as they are not yet intoxicated, and you cannot intervene.
Correct answer: Slow down their service, offer food, and non-alcoholic alternatives proactively.
Explanation: Responsible service includes proactively managing consumption to prevent intoxication. If a customer is drinking rapidly, it's wise to slow down service, suggest food, or offer non-alcoholic drinks to manage their intake before they become intoxicated (option B). Options A and D are reactive rather than proactive and increase the risk of over-serving. Option C is premature and inappropriate if they are not yet intoxicated or disruptive.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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