Smart Serve Practice Test · Question
What is the best course of action if a customer insists on driving after being refused service due to intoxication?
The most responsible and recommended course of action is to offer safe transportation alternatives like calling a taxi, arranging a designated driver, or sugges
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Question: What is the best course of action if a customer insists on driving after being refused service due to intoxication?
Answer options:
- Offer them a free drink to calm them down.
- Directly challenge them and physically remove their keys. ✅ Offer to call them a taxi, arrange a designated driver, or suggest they stay.
- Ignore them, as it's not the server's responsibility once they leave.
Correct answer: Offer to call them a taxi, arrange a designated driver, or suggest they stay.
Explanation: The most responsible and recommended course of action is to offer safe transportation alternatives like calling a taxi, arranging a designated driver, or suggesting they stay overnight. Directly challenging or physically restraining them can escalate the situation and put the server at risk. Ignoring them shirks the responsibility to prevent further harm.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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