Smart Serve Practice Test · Question
An establishment has a 'no re-entry' policy for intoxicated guests. A customer you previously refused service due to intoxication tries to re-enter. What is your action?
Once a customer has been refused service due to intoxication and possibly removed, allowing them re-entry would undermine responsible service principles and pot
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Question: An establishment has a 'no re-entry' policy for intoxicated guests. A customer you previously refused service due to intoxication tries to re-enter. What is your action?
Answer options:
- Allow them re-entry only if they promise not to drink further. ✅ Politely but firmly deny re-entry and remind them of the policy.
- Let them back in, but inform security to keep a close eye on them.
- Call the police immediately for trespassing.
Correct answer: Politely but firmly deny re-entry and remind them of the policy.
Explanation: Once a customer has been refused service due to intoxication and possibly removed, allowing them re-entry would undermine responsible service principles and potentially put the establishment at risk. You should politely but firmly deny re-entry. Calling the police (D) is an option if they refuse to leave and become disruptive, but not the immediate first step. Options A and C are irresponsible and go against the 'no re-entry' policy.
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