Smart Serve Practice Test · Question
You see a customer stumbling and having difficulty holding their glass. They claim to be fine. What is the most responsible action?
Observable signs of intoxication, such as stumbling and difficulty with fine motor skills, override a customer's verbal denial of intoxication. Your legal and e
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Question: You see a customer stumbling and having difficulty holding their glass. They claim to be fine. What is the most responsible action?
Answer options:
- Continue service, as they claim to be fine, and you cannot force them.
- Suggest they go home immediately. ✅ Cut them off, offer water, and arrange for safe transportation.
- Give them a strong coffee to sober up.
Correct answer: Cut them off, offer water, and arrange for safe transportation.
Explanation: Observable signs of intoxication, such as stumbling and difficulty with fine motor skills, override a customer's verbal denial of intoxication. Your legal and ethical responsibility is to refuse further service, offer non-alcoholic options, and prioritize their safe departure (option C). Continuing service (option A) is illegal. Suggesting they go home (option B) is a step, but without cutting off alcohol and ensuring safe transport, it's insufficient. Coffee (option D) does not sober a person up; it only makes an intoxicated person more alert.
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- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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