Smart Serve Practice Test · Question
A customer appears to be impaired but claims they only had one drink. You have served them two drinks so far. What is the most important factor in your decision to continue service?
While tracking drinks and time is helpful, the most important factor in determining whether to continue service is the customer's visible behaviour and signs of
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Question: A customer appears to be impaired but claims they only had one drink. You have served them two drinks so far. What is the most important factor in your decision to continue service?
Answer options:
- Their personal assertion that they are fine.
- The number of drinks you have served them. ✅ Their visible behaviour and signs of intoxication.
- The time elapsed since their last drink.
Correct answer: Their visible behaviour and signs of intoxication.
Explanation: While tracking drinks and time is helpful, the most important factor in determining whether to continue service is the customer's visible behaviour and signs of intoxication. It's illegal to serve an intoxicated person, regardless of how many drinks they claim to have had or how many you've served. Options A, B, and D are secondary to the observed physical signs of intoxication.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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