You observe a customer showing signs of intoxication, specifically slurred speech and difficulty maintaining balance, after consuming three standard drinks over two hours. They now attempt to order another drink. What is your immediate responsibility?

Question: You observe a customer showing signs of intoxication, specifically slurred speech and difficulty maintaining balance, after consuming three standard drinks over two hours. They now attempt to order another drink. What is your immediate responsibility?

Answer options:

• Serve them one more drink to gauge if their condition improves. ✅ Gently inform them that you cannot serve them any more alcohol.
• Call a manager immediately and let them handle the situation.
• Monitor them for a longer period before making a decision.

Correct answer: Gently inform them that you cannot serve them any more alcohol.

Explanation: As soon as you observe clear signs of intoxication, your immediate responsibility is to stop serving alcohol to that individual. Serving them 'one more drink' or waiting longer would be a breach of your legal duty under the LLCA. While informing a manager is good practice, the primary responsibility to refuse service rests with the server who observed the intoxication. Therefore, gently informing them of the refusal is the most appropriate immediate action.