A customer orders a pitcher of beer for themselves. You note they've already had two drinks over the past hour. They are not showing signs of intoxication. What is your best course of action?

Question: A customer orders a pitcher of beer for themselves. You note they've already had two drinks over the past hour. They are not showing signs of intoxication. What is your best course of action?

Answer options:

• Immediately refuse the pitcher as it's too much for one person.
• Serve the pitcher as they are not visibly intoxicated and the drinks are spaced out. ✅ Suggest they order a smaller drink or glass of beer instead of a pitcher.
• Tell them you will only serve it if they guarantee they have a designated driver.

Correct answer: Suggest they order a smaller drink or glass of beer instead of a pitcher.

Explanation: While the customer may not be visibly intoxicated, serving a full pitcher to one individual who has already had two drinks could quickly lead to intoxication. As a responsible server, you have a duty to prevent intoxication. Suggesting a smaller drink or glass is a proactive measure to encourage responsible consumption and allows you to continue serving responsibly without refusing service outright at this stage. Guaranteeing a designated driver does not supersede your responsibility to prevent over-intoxication at your premises.