Smart Serve Practice Test · Question
If a server suspects a customer has consumed too much alcohol before arriving at the establishment, what should their initial response be?
The LLCA states it is illegal to allow an intoxicated person to enter or remain on a licensed premises. If a customer arrives already showing signs of intoxicat
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Question: If a server suspects a customer has consumed too much alcohol before arriving at the establishment, what should their initial response be?
Answer options:
- Ask them to leave immediately without explanation.
- Serve them water and monitor their behaviour. ✅ Assess their level of intoxication and, if visible, refuse entry/service.
- Ignore the situation unless they cause a disturbance.
Correct answer: Assess their level of intoxication and, if visible, refuse entry/service.
Explanation: The LLCA states it is illegal to allow an intoxicated person to enter or remain on a licensed premises. If a customer arrives already showing signs of intoxication, the server/door staff must assess the situation. If visible signs of intoxication are present, they are legally obligated to refuse entry or service, just as if the intoxication occurred on premises. Simply serving water or ignoring them is not compliant.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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