A patron, who has been drinking, starts making lewd comments and gestures towards you and other female staff. You suspect they are becoming intoxicated, but their speech isn't slurred, and they're not stumbling. What is the MOST appropriate action beyond refusing further service for their behavior?

Question: A patron, who has been drinking, starts making lewd comments and gestures towards you and other female staff. You suspect they are becoming intoxicated, but their speech isn't slurred, and they're not stumbling. What is the MOST appropriate action beyond refusing further service for their behavior?

Answer options: ✅ Ask them to leave immediately, stating they are no longer welcome due to their offensive conduct, and if they refuse, involve security/management.

• Warn them that their behavior is inappropriate and will result in refusal of service if it continues.
• Move to serve other tables and avoid contact with the patron, hoping they will leave soon.
• Serve them a glass of water and tell them to 'cool off'.

Correct answer: Ask them to leave immediately, stating they are no longer welcome due to their offensive conduct, and if they refuse, involve security/management.

Explanation: Offensive and harassing behaviour creates an unsafe environment and is grounds for immediate removal, regardless of the level of intoxication. Refusing service is necessary, but the behaviour also warrants removal from the premises. A warning might be too lenient for lewd comments and gestures directed at staff. Avoiding them or serving water doesn't address the core issue of harassment and safety. The primary concern is protecting staff and other patrons and upholding a safe environment.