An intoxicated customer insists on driving home. What is your primary responsibility as a Smart Serve certified individual?

Question: An intoxicated customer insists on driving home. What is your primary responsibility as a Smart Serve certified individual?

Answer options:

• Politely suggest they take a taxi.
• Offer to pay for their taxi fare. ✅ Prevent them from driving by any reasonable means, including calling the police if necessary.
• Document the incident and let them go, as you cannot physically stop them.

Correct answer: Prevent them from driving by any reasonable means, including calling the police if necessary.

Explanation: Under the Liquor Licence and Control Act (LLCA), licensees and their staff have a legal duty to prevent intoxicated patrons from harming themselves or others, particularly regarding impaired driving. Preventing them from driving by all reasonable means, which can include contacting police, is a critical part of a server's responsibility. Simply suggesting a taxi (option A) or offering to pay (option B) are good steps but may not be enough if they insist on driving. Documenting the incident while allowing them to drive (option D) does not fulfill your legal obligation to prevent harm.