A patron you just refused service to due to intoxication is now arguing with the security guard at the exit regarding the safe transport options arranged. The patron pulls out their car keys, declaring they will drive home. What is the MOST critical next step for the security guard and establishment to take?

Question: A patron you just refused service to due to intoxication is now arguing with the security guard at the exit regarding the safe transport options arranged. The patron pulls out their car keys, declaring they will drive home. What is the MOST critical next step for the security guard and establishment to take?

Answer options: ✅ Call the police immediately, reporting a potentially impaired driver, and attempt to stall the patron if safe to do so.

• Offer to pay for a taxi or ride-share service to remove any financial barriers to safe transport.
• Physically restrain the patron to prevent them from accessing their vehicle.
• Tell the patron that if they drive, they will be banned from the establishment permanently.

Correct answer: Call the police immediately, reporting a potentially impaired driver, and attempt to stall the patron if safe to do so.

Explanation: When an intoxicated patron explicitly states intent to drive and is in possession of their keys, the risk of impaired driving is imminent. The most critical step is to immediately alert law enforcement. This fulfills the establishment's duty of care and legal responsibility to prevent impaired driving, especially when voluntary alternatives have been refused. Attempting to stall, only if safe, provides time for police to arrive. Physically restraining a patron is risky and should only be a last resort in cases of significant danger, and threatening a ban does not prevent the immediate danger of impaired driving.