You are verifying the ID of a patron who appears to be underage. They present an Ontario Driver's Licence, but the photo on the card looks significantly different from the person standing in front of you. What is the most appropriate action to take?

Question: You are verifying the ID of a patron who appears to be underage. They present an Ontario Driver's Licence, but the photo on the card looks significantly different from the person standing in front of you. What is the most appropriate action to take?

Answer options:

• Accept the ID, assuming people can look different in photos. ✅ Politely explain your concern and refuse alcohol service.
• Serve the patron but warn them about using fake ID.
• Call the police immediately to report suspected fraud.

Correct answer: Politely explain your concern and refuse alcohol service.

Explanation: If a server suspects an ID is not authentic or does not belong to the patron, they must refuse alcohol service. While fraud is a serious matter, calling the police (option D) is generally not the immediate or first step unless there is an immediate threat or clear criminal activity beyond just refusal of service. Accepting (option A) or serving with a warning (option C) would be a violation of responsible service.