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Smart Serve Practice Test · Question

When serving alcohol, what is the 'traffic light' system commonly used to assess a customer's level of intoxication?

The 'traffic light' system is a common mnemonic and internal assessment tool used in Smart Serve training. It categorizes customers by their observed behaviour:

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Question: When serving alcohol, what is the 'traffic light' system commonly used to assess a customer's level of intoxication?

Answer options:

  • A system of green, yellow, and red cards shown to customers.
  • A method for evaluating blood alcohol concentration with a breathalyzer. ✅ An internal tool for servers to categorize customers as 'good to serve', 'caution', or 'stop service'.
  • A system for determining the appropriate drink size based on customer weight.

Correct answer: An internal tool for servers to categorize customers as 'good to serve', 'caution', or 'stop service'.

Explanation: The 'traffic light' system is a common mnemonic and internal assessment tool used in Smart Serve training. It categorizes customers by their observed behaviour: 'Green' (good to serve, low risk), 'Yellow' (caution, monitor closely, slow service), and 'Red' (stop service, intoxicated). It's a mental framework for servers to manage risk and enforce responsible service, not a physical card system or BAC measurement.

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