Smart Serve Practice Test · Question
When serving alcohol, what is the 'traffic light' system commonly used to assess a customer's level of intoxication?
The 'traffic light' system is a common mnemonic and internal assessment tool used in Smart Serve training. It categorizes customers by their observed behaviour:
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Question: When serving alcohol, what is the 'traffic light' system commonly used to assess a customer's level of intoxication?
Answer options:
- A system of green, yellow, and red cards shown to customers.
- A method for evaluating blood alcohol concentration with a breathalyzer. ✅ An internal tool for servers to categorize customers as 'good to serve', 'caution', or 'stop service'.
- A system for determining the appropriate drink size based on customer weight.
Correct answer: An internal tool for servers to categorize customers as 'good to serve', 'caution', or 'stop service'.
Explanation: The 'traffic light' system is a common mnemonic and internal assessment tool used in Smart Serve training. It categorizes customers by their observed behaviour: 'Green' (good to serve, low risk), 'Yellow' (caution, monitor closely, slow service), and 'Red' (stop service, intoxicated). It's a mental framework for servers to manage risk and enforce responsible service, not a physical card system or BAC measurement.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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