Smart Serve Practice Test · Question
A patron arrives at your establishment and appears to already be slightly intoxicated. They order an alcoholic drink. What is your proper course of action?
Under the Liquor Licence and Control Act, it is illegal to serve alcohol to someone who is already intoxicated. Even 'slightly' intoxicated means they have reac
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Question: A patron arrives at your establishment and appears to already be slightly intoxicated. They order an alcoholic drink. What is your proper course of action?
Answer options:
- Serve them one drink to see how they handle it, then assess further. ✅ Refuse service of alcohol, politely explain why, and offer non-alcoholic options.
- Alert management and ask for permission to serve the drink.
- Serve them the drink but water it down without them knowing.
Correct answer: Refuse service of alcohol, politely explain why, and offer non-alcoholic options.
Explanation: Under the Liquor Licence and Control Act, it is illegal to serve alcohol to someone who is already intoxicated. Even 'slightly' intoxicated means they have reached a point where further service is unsafe and prohibited. The correct action is to refuse service. Options A, C, and D are all violations of responsible service laws.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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