A customer spills their drink on the floor near a high-traffic area. What should be done first?

Question: A customer spills their drink on the floor near a high-traffic area. What should be done first?

Answer options:

• Alert the manager to the spill.
• Call the customer to account for the spill. ✅ Immediately clean up the spill or mark it with a wet floor sign.
• Pretend not to notice to avoid confrontation.

Correct answer: Immediately clean up the spill or mark it with a wet floor sign.

Explanation: Maintaining a safe environment is a key responsibility. A spill creates a slip hazard, and the immediate priority is to prevent injury. Therefore, cleaning it up or placing a wet floor sign is the first action (option C). Alerting the manager (option A) is important but comes after securing the area. Calling the customer to account (option B) is not the priority, and ignoring it (option D) is irresponsible and dangerous.