A customer presents an out-of-province driver's license that appears legitimate, but you are not familiar with its security features. What is the safest approach?

Question: A customer presents an out-of-province driver's license that appears legitimate, but you are not familiar with its security features. What is the safest approach?

Answer options:

• Accept it, as all Canadian driver's licenses are considered valid ID.
• Politely explain you cannot accept it because you don't recognize it.
• Ask for a second piece of supplementary ID to verify their age. ✅ Call a manager to verify the ID for you.

Correct answer: Call a manager to verify the ID for you.

Explanation: When in doubt about the authenticity or validity of an ID, especially an unfamiliar one, the safest and most appropriate action is to consult with a manager. They may have more experience or resources to verify the ID. Option A is risky. Option B might be too premature without attempting to verify. Option C is a good practice but a manager consultation is better for unfamiliar documents.