A group of customers arrives at your restaurant. One individual appears to be slurring their words and swaying slightly, but claims they've only had one drink. What is your most appropriate immediate action?

Question: A group of customers arrives at your restaurant. One individual appears to be slurring their words and swaying slightly, but claims they've only had one drink. What is your most appropriate immediate action?

Answer options:

• Serve them one drink to assess their condition further. ✅ Refuse service immediately as they show signs of intoxication.
• Ask them to leave the premises immediately.
• Request photo identification from the entire group.

Correct answer: Refuse service immediately as they show signs of intoxication.

Explanation: Even if the customer claims to have only had one drink, visible signs of intoxication such as slurred speech and swaying are sufficient grounds to refuse service under the Liquor Licence and Control Act (LLCA). Serving them another drink (option A) would be irresponsible and potentially illegal. Asking them to leave immediately (option C) might be too aggressive without first refusing service and attempting a more amicable solution. Requesting ID (option D) is irrelevant to their current state of intoxication if they are of legal drinking age.