Smart Serve Practice Test · Question
What action should a server take if a customer becomes aggressive or violent due to intoxication?
If a customer becomes aggressive or violent, the server must immediately refuse further service and escalate the situation by alerting management or security fo
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Question: What action should a server take if a customer becomes aggressive or violent due to intoxication?
Answer options:
- Offer them another drink to calm them down.
- Ignore them until they leave. ✅ Refuse further service and alert management or security.
- Try to reason with them on your own, without involving others.
Correct answer: Refuse further service and alert management or security.
Explanation: If a customer becomes aggressive or violent, the server must immediately refuse further service and escalate the situation by alerting management or security for intervention. Ensuring the safety of staff and other patrons is paramount. Offering more alcohol or ignoring the situation is highly irresponsible and dangerous.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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