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Smart Serve Practice Test · Question

You notice a patron consuming alcohol they brought into your licensed establishment themselves. What is your correct course of action?

It is illegal under Ontario's Liquor Licence and Control Act for patrons to bring and consume their own alcohol in a licensed establishment. The server must add

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Question: You notice a patron consuming alcohol they brought into your licensed establishment themselves. What is your correct course of action?

Answer options:

  • Politely ask them to put it away and ensure they purchase drinks from you.
  • Confiscate the alcohol and ask them to leave immediately. ✅ Inform them that this is not allowed and that only alcohol sold on the premises can be consumed.
  • Allow them to finish it, but warn them not to do it again.

Correct answer: Inform them that this is not allowed and that only alcohol sold on the premises can be consumed.

Explanation: It is illegal under Ontario's Liquor Licence and Control Act for patrons to bring and consume their own alcohol in a licensed establishment. The server must address this by informing them of the rule. Confiscating and immediately ejecting (Option B) might be an escalated step if they refuse to comply but isn't the first, calmest response. Option A implies they can keep it if they then buy drinks. Option D is incorrect as it permits illegal activity.

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