Smart Serve Practice Test · Question
If a customer appears intoxicated, what should a server do FIRST?
If a customer appears intoxicated, the server should first tactfully but firmly stop serving them alcohol and explain the establishment's policy and their legal
Start free practice for Smart Serve Practice Test
260 questions · no signup required · 40 free questions per day
Question: If a customer appears intoxicated, what should a server do FIRST?
Answer options:
- Immediately call the police. ✅ Tactfully stop serving alcohol to them and explain why.
- Suggest they go home without intervention.
- Try to get them to drink coffee.
Correct answer: Tactfully stop serving alcohol to them and explain why.
Explanation: If a customer appears intoxicated, the server should first tactfully but firmly stop serving them alcohol and explain the establishment's policy and their legal obligations. Calling the police might be a later step if the situation escalates, simply suggesting they go home is insufficient, and coffee does not sober someone up.
Start free practice for Smart Serve Practice Test
260 questions · no signup required · 40 free questions per day
More about Smart Serve Practice Test
Related Questions
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
- Your establishment's liquor licence specifies a maximum capacity of 150 patrons. During a particularly busy ev
- A patron attempts to use a photocopy of their passport as identification. The photocopy clearly shows the phot
More for Smart Serve Practice Test candidates
Practice tests
Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
Ready to practice?
Free, no signup required. Build a wrong-question list as you go.
Start Free Smart Serve Practice Test Practice →Related courses
Other Canadian certifications candidates often prepare for alongside this one.