An 18-year-old patron presents a seemingly valid Ontario Enhanced Driver's Licence (EDL) as ID. Upon closer inspection, you notice the photo appears slightly different from the patron, and the birthdate text shows minor pixelation inconsistent with other dates on the card. The patron explains they recently updated their photo. What is your BEST course of action?

Question: An 18-year-old patron presents a seemingly valid Ontario Enhanced Driver's Licence (EDL) as ID. Upon closer inspection, you notice the photo appears slightly different from the patron, and the birthdate text shows minor pixelation inconsistent with other dates on the card. The patron explains they recently updated their photo. What is your BEST course of action?

Answer options:

• Accept the ID, as an EDL is a valid form of identification and the discrepancies are minor.
• Refuse service, clearly state your suspicion about the ID's authenticity, and confiscate the ID. ✅ Request a secondary piece of government-issued photo ID to confirm the patron's identity and age.
• Serve the patron, but covertly observe them for signs of intoxication, preparing to refuse future service.

Correct answer: Request a secondary piece of government-issued photo ID to confirm the patron's identity and age.

Explanation: If there are doubts about the authenticity of an ID, but it's not clear forgery, requesting a secondary piece of valid government-issued photo ID is the best practice to verify identity and age without immediately accusing the patron of forgery. If a second valid ID cannot be produced or also seems suspicious, then service must be refused. Confiscating an ID is only allowed if you are certain it is fraudulent. Accepting it would be irresponsible and potentially illegal if the patron is underage. Serving them would be a breach of legal responsibilities.