You are working at a licensed establishment and observe a customer who has been served alcohol by another server. The customer is now showing clear signs of intoxication. What is your legal obligation?

Question: You are working at a licensed establishment and observe a customer who has been served alcohol by another server. The customer is now showing clear signs of intoxication. What is your legal obligation?

Answer options:

• Continue to serve them as they are not your customer. ✅ Inform the customer that they cannot be served any more alcohol and offer non-alcoholic options.
• Alert the manager and allow them to handle the situation.
• Serve them a glass of water to try and sober them up.

Correct answer: Inform the customer that they cannot be served any more alcohol and offer non-alcoholic options.

Explanation: All staff in a licensed establishment have a collective responsibility to prevent intoxication. If you observe a customer showing clear signs of intoxication, you must take action to refuse further service, regardless of who initially served them. Informing them and offering non-alcoholic options (option B) is the correct and responsible action. Continuing to serve (option A) is illegal and irresponsible. Alerting the manager (option C) is important for documentation and support, but does not relieve you of the immediate obligation to refuse service; you must still act. Serving water (option D) is good, but it does not replace the requirement to refuse further alcoholic beverages.