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Smart Serve Practice Test · Question

What responsibility does a server have if they believe a customer requires assistance getting home safely after refusing service?

Servers in Ontario have a duty of care to ensure that patrons do not become a danger to themselves or others, even after refusing service. This includes assisti

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Question: What responsibility does a server have if they believe a customer requires assistance getting home safely after refusing service?

Answer options:

  • No responsibility; once refused, they are no longer the server's concern.
  • Offer to pay for a taxi or ride-sharing service for them. ✅ Assist them in finding safe transportation, such as calling a taxi or a friend.
  • Call the police to have them removed from the premises.

Correct answer: Assist them in finding safe transportation, such as calling a taxi or a friend.

Explanation: Servers in Ontario have a duty of care to ensure that patrons do not become a danger to themselves or others, even after refusing service. This includes assisting them in finding safe transportation home. Option A is irresponsible. Option B is not a legal requirement, though it might be a policy in some establishments. Option D is an extreme measure only for uncooperative or dangerous patrons, not for every refusal of service.

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