Administrative Professional (CAP) · Question
During a phone call, if you need to put a caller on hold, what is the best practice?
Asking permission and providing a brief reason demonstrates respect for the caller's time and professional courtesy.
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Question: During a phone call, if you need to put a caller on hold, what is the best practice?
Answer options:
- Put them on hold immediately without explanation. ✅ Ask permission first, state the reason briefly, and wait for their affirmation.
- Keep them on hold indefinitely until you are ready.
- Transfer them to a random extension.
Correct answer: Ask permission first, state the reason briefly, and wait for their affirmation.
Explanation: Asking permission and providing a brief reason demonstrates respect for the caller's time and professional courtesy.
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Question explanations
- Which tab in Microsoft PowerPoint is used to apply predefined animation effects to individual objects on a sli
- When writing an internal memo, what tone is generally most appropriate?
- What is the primary purpose of a 'register' in records management?
- Which of the following is an example of an open-ended question?
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