A security professional is faced with a situation where an individual with a severe intellectual disability is causing a minor disturbance. The individual is non-verbal and clearly agitated. Which of the following is the most appropriate and ethical approach, considering bias and sensitive populations?

Question: A security professional is faced with a situation where an individual with a severe intellectual disability is causing a minor disturbance. The individual is non-verbal and clearly agitated. Which of the following is the most appropriate and ethical approach, considering bias and sensitive populations?

Answer options:

• Immediately restrain the individual to prevent further disturbance.
• Assume the individual understands commands and issue firm instructions. ✅ Attempt to communicate non-verbally, seek to understand their needs, and involve a caregiver if present, while ensuring safety.
• Call emergency services for immediate removal without attempting communication.

Correct answer: Attempt to communicate non-verbally, seek to understand their needs, and involve a caregiver if present, while ensuring safety.

Explanation: Effective management of situations involving individuals with disabilities requires patience, attempting to understand their communication, considering their unique needs, and ensuring their safety while avoiding discriminatory actions.