Alberta Security Guard Licence Exam Prep · Question
When attempting to de-escalate a potentially confrontational situation, which of the following is the most effective initial communication technique for a security professional?
Maintaining an open and non-threatening body posture, including avoiding crossed arms and making appropriate eye contact, helps convey approachability and reduc
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Question: When attempting to de-escalate a potentially confrontational situation, which of the following is the most effective initial communication technique for a security professional?
Answer options: ✅ Maintaining an open and non-threatening body posture
- Immediately asserting authority to gain control
- Ignoring the individual's concerns until they calm down
- Speaking loudly and firmly to show confidence
Correct answer: Maintaining an open and non-threatening body posture
Explanation: Maintaining an open and non-threatening body posture, including avoiding crossed arms and making appropriate eye contact, helps convey approachability and reduces the likelihood of the situation escalating, which is a core principle in conflict de-escalation techniques.
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- Under the Security Services and Investigators Act (SSIA) of Alberta, who is required to hold a Security Servic
- Which of the following conditions might prevent an applicant from obtaining a Security Services licence in Alb
- Who is responsible for issuing security licenses and ensuring compliance with the Security Services and Invest
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