Alberta Security Guard Licence Exam Prep · Question
A security guard encounters an individual who is agitated and speaking rapidly. What is the best communication strategy to employ first?
Active listening is crucial in de-escalation; it allows the agitated individual to feel heard and respected, which can help reduce their emotional intensity. In
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Question: A security guard encounters an individual who is agitated and speaking rapidly. What is the best communication strategy to employ first?
Answer options:
- Interrupting to ask direct questions about their behavior
- Matching their rapid speech to show understanding ✅ Actively listening and allowing them to express themselves without interruption
- Threatening to call the police if they do not calm down
Correct answer: Actively listening and allowing them to express themselves without interruption
Explanation: Active listening is crucial in de-escalation; it allows the agitated individual to feel heard and respected, which can help reduce their emotional intensity. Interrupting or threatening can further escalate the situation.
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- Under the Security Services and Investigators Act (SSIA) of Alberta, who is required to hold a Security Servic
- Which of the following conditions might prevent an applicant from obtaining a Security Services licence in Alb
- Who is responsible for issuing security licenses and ensuring compliance with the Security Services and Invest
- A licensed security guard in Alberta must display their licence identifier:
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