Alberta Security Guard Licence Exam Prep · Question
A security guard is responding to a verbal altercation between two individuals at a retail store. Which of the following de-escalation techniques is most appropriate for the guard to employ initially?
Maintaining a calm and neutral demeanor is crucial for de-escalation as it helps to prevent an escalation of tension and demonstrates professionalism. Security
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Question: A security guard is responding to a verbal altercation between two individuals at a retail store. Which of the following de-escalation techniques is most appropriate for the guard to employ initially?
Answer options:
- Immediately separate the individuals physically, even if force is required. ✅ Maintain a neutral and calm demeanor, using an even tone of voice.
- Threaten them with arrest if they do not cease their arguing.
- Demand that they explain their actions collectively and simultaneously.
Correct answer: Maintain a neutral and calm demeanor, using an even tone of voice.
Explanation: Maintaining a calm and neutral demeanor is crucial for de-escalation as it helps to prevent an escalation of tension and demonstrates professionalism. Security guards are trained to adopt a non-confrontational approach as a first step in managing conflict.
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- Under the Security Services and Investigators Act (SSIA) of Alberta, who is required to hold a Security Servic
- Which of the following conditions might prevent an applicant from obtaining a Security Services licence in Alb
- Who is responsible for issuing security licenses and ensuring compliance with the Security Services and Invest
- A licensed security guard in Alberta must display their licence identifier:
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