Alberta Security Guard Licence Exam Prep · Question
When communicating with an agitated individual, what is a key element of active listening that a security guard should practice?
Active listening, including paraphrasing, demonstrates to the individual that you are paying attention and attempting to understand their perspective. This can
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Question: When communicating with an agitated individual, what is a key element of active listening that a security guard should practice?
Answer options:
- Interrupting to offer solutions as soon as possible.
- Planning your response while the individual is speaking. ✅ Paraphrasing what the individual has said to confirm understanding.
- Avoiding eye contact to prevent further confrontation.
Correct answer: Paraphrasing what the individual has said to confirm understanding.
Explanation: Active listening, including paraphrasing, demonstrates to the individual that you are paying attention and attempting to understand their perspective. This can help to build rapport and reduce hostility, a core principle in effective communication for security professionals.
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- Under the Security Services and Investigators Act (SSIA) of Alberta, who is required to hold a Security Servic
- Which of the following conditions might prevent an applicant from obtaining a Security Services licence in Alb
- Who is responsible for issuing security licenses and ensuring compliance with the Security Services and Invest
- A licensed security guard in Alberta must display their licence identifier:
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