Alberta Security Guard Licence Exam Prep · Question
Which of the following is a key element of effective verbal communication when a security guard is attempting to de-escalate a tense situation?
A calm, clear, and reassuring tone of voice can significantly influence the other person's emotional state, helping to reduce tension and facilitate a more prod
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Question: Which of the following is a key element of effective verbal communication when a security guard is attempting to de-escalate a tense situation?
Answer options:
- Using technical jargon to demonstrate expertise ✅ Speaking in a calm, clear, and reassuring tone
- Making false promises to appease the individual
- Dominating the conversation to retain control
Correct answer: Speaking in a calm, clear, and reassuring tone
Explanation: A calm, clear, and reassuring tone of voice can significantly influence the other person's emotional state, helping to reduce tension and facilitate a more productive interaction. Using technical jargon or making false promises can damage trust and escalate conflict.
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- Under the Security Services and Investigators Act (SSIA) of Alberta, who is required to hold a Security Servic
- Which of the following conditions might prevent an applicant from obtaining a Security Services licence in Alb
- Who is responsible for issuing security licenses and ensuring compliance with the Security Services and Invest
- A licensed security guard in Alberta must display their licence identifier:
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