Ms. Anya Sharma, a licensed managing broker, receives a formal complaint from a former client alleging misrepresentation regarding a property's zoning. Upon initial review, Ms. Sharma believes her associate licensee, Mr. Ben Carter, may have indeed acted improperly. What is Ms. Sharma's immediate obligation under the Real Estate Services Act and BCFSA Rules?

Question: Ms. Anya Sharma, a licensed managing broker, receives a formal complaint from a former client alleging misrepresentation regarding a property's zoning. Upon initial review, Ms. Sharma believes her associate licensee, Mr. Ben Carter, may have indeed acted improperly. What is Ms. Sharma's immediate obligation under the Real Estate Services Act and BCFSA Rules?

Answer options: ✅ She must investigate the complaint thoroughly and report her findings to the BCFSA.

• She should attempt to mediate a resolution directly with the client to avoid BCFSA involvement.
• She must advise Mr. Carter to contact the client directly to resolve the issue.
• She should terminate Mr. Carter's employment to protect the brokerage's reputation.

Correct answer: She must investigate the complaint thoroughly and report her findings to the BCFSA.

Explanation: Managing brokers have a supervisory responsibility, and BCFSA Rules require them to address complaints promptly and report to BCFSA if it involves potential contravention of the Act or Rules by an associate licensee.