CBSA Border Services Officer Exam · Question
When questioning a traveler, a BSO should primarily use which communication technique to gather information effectively?
Open-ended questions encourage travelers to provide detailed responses, offering more information and allowing the BSO to assess credibility and identify potent
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Question: When questioning a traveler, a BSO should primarily use which communication technique to gather information effectively?
Answer options: ✅ Open-ended questions
- Leading questions
- Closed-ended questions
- Multiple-choice questions
Correct answer: Open-ended questions
Explanation: Open-ended questions encourage travelers to provide detailed responses, offering more information and allowing the BSO to assess credibility and identify potential issues, rather than just 'yes' or 'no' answers.
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Related Questions
- Scenario 1: An individual arrives at a Canadian port of entry and declares they are a Canadian citizen. During
- Scenario 2: Which document is generally NOT accepted as proof of Canadian citizenship for entry into Canada?
- Scenario 3: A BSO encounters a situation where a traveler is verbally abusive and uncooperative during an insp
- Scenario 4: According to CBSA's Code of Conduct, what is the principle that guides officers to make decisions
- Scenario 5: A new BSO is unsure about the correct procedure for handling a specific type of controlled goods.
- Scenario 6: Which of the following scenarios is LEAST likely to result in a traveler being deemed inadmissible
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Question explanations
- Scenario 1: An individual arrives at a Canadian port of entry and declares they are a Canadian citizen. During
- Scenario 2: Which document is generally NOT accepted as proof of Canadian citizenship for entry into Canada?
- Scenario 3: A BSO encounters a situation where a traveler is verbally abusive and uncooperative during an insp
- Scenario 4: According to CBSA's Code of Conduct, what is the principle that guides officers to make decisions
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