CBSA Border Services Officer Exam · Question
After a particularly stressful and critical incident at the border, a CBSA officer is experiencing difficulty sleeping and intrusive thoughts. What is the MOST appropriate response for maintaining their mental well-being?
Following critical incidents, it's crucial for officers to utilize available professional support services like EAP or peer support. These programs offer confid
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Question: After a particularly stressful and critical incident at the border, a CBSA officer is experiencing difficulty sleeping and intrusive thoughts. What is the MOST appropriate response for maintaining their mental well-being?
Answer options: ✅ Seek support through the CBSA's employee assistance program (EAP) or peer support network.
- Try to ignore the feelings and focus on the next shift.
- Discuss detailed aspects of the incident with family and friends for emotional release.
- Increase caffeine intake to stay alert and push through.
Correct answer: Seek support through the CBSA's employee assistance program (EAP) or peer support network.
Explanation: Following critical incidents, it's crucial for officers to utilize available professional support services like EAP or peer support. These programs offer confidential and appropriate avenues for processing trauma and managing stress, unlike self-medication, ignoring symptoms, or discussing sensitive details inappropriately.
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Related Questions
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Question explanations
- Scenario 1: An individual arrives at a Canadian port of entry and declares they are a Canadian citizen. During
- Scenario 2: Which document is generally NOT accepted as proof of Canadian citizenship for entry into Canada?
- Scenario 3: A BSO encounters a situation where a traveler is verbally abusive and uncooperative during an insp
- Scenario 4: According to CBSA's Code of Conduct, what is the principle that guides officers to make decisions
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