An individual calls the CBSA requesting that a specific border crossing be monitored closely for a vehicle matching a description they provide, as they suspect their estranged spouse is attempting to abduct their child. What is the officer's obligation regarding this information?

Question: An individual calls the CBSA requesting that a specific border crossing be monitored closely for a vehicle matching a description they provide, as they suspect their estranged spouse is attempting to abduct their child. What is the officer's obligation regarding this information?

Answer options: ✅ Record the information, inform a supervisor, and ensure it is entered into appropriate security systems for officers to be aware of the lookout.

• Inform the caller that CBSA cannot act on personal disputes without a court order.
• Refer the caller to local police and advise the CBSA cannot directly intervene in such matters.
• Tell the caller the information cannot be used due to privacy concerns.

Correct answer: Record the information, inform a supervisor, and ensure it is entered into appropriate security systems for officers to be aware of the lookout.

Explanation: While personal disputes aren't CBSA's primary mandate, information regarding potential child abduction is a serious safety concern. CBSA must record and act upon credible information that could affect border security or the safety of individuals, often by creating lookouts in their systems and collaborating with law enforcement.