During a busy shift, a new CBSA officer is unsure how to handle a complex declaration. What is the most appropriate course of action? A) Make a best guess to avoid holding up the line. B) Consult official policy documents or job aids for guidance. C) Ask a more experienced colleague or supervisor for assistance. D) Tell the traveller to step aside and wait indefinitely until a solution is found.

Question: During a busy shift, a new CBSA officer is unsure how to handle a complex declaration. What is the most appropriate course of action?

A) Make a best guess to avoid holding up the line. B) Consult official policy documents or job aids for guidance. C) Ask a more experienced colleague or supervisor for assistance. D) Tell the traveller to step aside and wait indefinitely until a solution is found.

Answer options:

• Make a best guess to avoid holding up the line.
• Consult official policy documents or job aids for guidance. ✅ Ask a more experienced colleague or supervisor for assistance.
• Tell the traveller to step aside and wait indefinitely until a solution is found.

Correct answer: Ask a more experienced colleague or supervisor for assistance.

Explanation: In a team environment and hierarchical structure like the CBSA, seeking assistance from more experienced colleagues or supervisors is crucial for accuracy and upholding the 'chain of command' when faced with uncertainty.