CELPIP Practice · Question
A tenant is calling her landlord because the heating in her apartment has stopped working in the middle of winter. What is the landlord's most immediate and critical responsibility to solve the problem?
In Canada, landlords are generally legally obliged to maintain safe and habitable living conditions, which includes functional heating in winter. Arranging imme
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Question: A tenant is calling her landlord because the heating in her apartment has stopped working in the middle of winter. What is the landlord's most immediate and critical responsibility to solve the problem?
Answer options:
- Suggest the tenant buy a space heater.
- Advise the tenant to contact the utility company directly. ✅ Arrange for a qualified technician to assess and fix the heating system as soon as possible.
- Inform the tenant that repairs will be made next month.
Correct answer: Arrange for a qualified technician to assess and fix the heating system as soon as possible.
Explanation: In Canada, landlords are generally legally obliged to maintain safe and habitable living conditions, which includes functional heating in winter. Arranging immediate repairs is the critical step to solve the problem. This is a practical problem-solving scenario.
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