CELPIP Practice · Question
A customer is calling a technician about their internet not working. The technician asks, 'Is the modem's power light on steady, blinking, or off?' What is the technician trying to determine?
The power light indicates if the modem is powered on. If it's not on or is blinking incorrectly, it suggests a power or connectivity issue, which is a common fi
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Question: A customer is calling a technician about their internet not working. The technician asks, 'Is the modem's power light on steady, blinking, or off?' What is the technician trying to determine?
Answer options: ✅ If the modem is receiving electricity.
- The brand of the modem.
- Whether the customer has paid their bill.
- The customer's email address.
Correct answer: If the modem is receiving electricity.
Explanation: The power light indicates if the modem is powered on. If it's not on or is blinking incorrectly, it suggests a power or connectivity issue, which is a common first step in troubleshooting internet problems.
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