CELPIP Practice · Question
You are completing a survey about customer service. One question asks: 'Please describe a positive customer service experience you've had recently.' Which response is most comprehensive and helpful?
A comprehensive response provides specific details (who, where, what they did, and the impact) which allows the survey developers to understand the elements of
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Question: You are completing a survey about customer service. One question asks: 'Please describe a positive customer service experience you've had recently.' Which response is most comprehensive and helpful?
Answer options: ✅ An associate at a Canadian Tire store helped me find a specific car part, explained how to install it, and was very patient. Their helpfulness made my day easier.
- It was good.
- Someone was nice.
- I got what I wanted.
Correct answer: An associate at a Canadian Tire store helped me find a specific car part, explained how to install it, and was very patient. Their helpfulness made my day easier.
Explanation: A comprehensive response provides specific details (who, where, what they did, and the impact) which allows the survey developers to understand the elements of a positive experience, unlike vague answers.
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