A facility policy states: 'Inmates shall be allowed two 15-minute personal phone calls per week to approved contacts. Special requests for additional calls must be submitted in writing to the unit manager 48 hours in advance for review. Emergency calls may be approved by the Correctional Manager on duty without prior notice.' An inmate approaches you requesting an immediate phone call because their parent is gravely ill. What is the most appropriate action based on the policy?

Question: A facility policy states: 'Inmates shall be allowed two 15-minute personal phone calls per week to approved contacts. Special requests for additional calls must be submitted in writing to the unit manager 48 hours in advance for review. Emergency calls may be approved by the Correctional Manager on duty without prior notice.' An inmate approaches you requesting an immediate phone call because their parent is gravely ill. What is the most appropriate action based on the policy?

Answer options:

• Tell the inmate they must wait to submit a written request.
• Advise the inmate to use one of their two regular calls. ✅ Refer the inmate's request to the Correctional Manager on duty for possible emergency approval.
• Grant the inmate the call immediately without further approval.

Correct answer: Refer the inmate's request to the Correctional Manager on duty for possible emergency approval.

Explanation: The policy explicitly allows for emergency calls to be approved by the Correctional Manager on duty without prior notice, making contacting the CM the appropriate action for a gravely ill parent.