Correctional Officer Entrance Exam · Question
During a routine interaction, an inmate begins to raise their voice, gesticulate wildly, and become increasingly agitated over a minor issue. Which de-escalation technique is generally most effective in this early stage?
Maintaining a calm, neutral communication style and actively listening helps to de-escalate tension and shows respect, which can reduce an individual's agitatio
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Question: During a routine interaction, an inmate begins to raise their voice, gesticulate wildly, and become increasingly agitated over a minor issue. Which de-escalation technique is generally most effective in this early stage?
Answer options:
- Matching their aggressive tone to show you are in charge.
- Ignoring them until they calm down on their own. ✅ Maintaining a calm demeanour, using a neutral tone, and actively listening to their concerns.
- Threatening disciplinary action if they don't immediately comply.
Correct answer: Maintaining a calm demeanour, using a neutral tone, and actively listening to their concerns.
Explanation: Maintaining a calm, neutral communication style and actively listening helps to de-escalate tension and shows respect, which can reduce an individual's agitation, as per de-escalation principles.
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Question explanations
- Which of the following is an example of an Occupational Health and Safety (OHS) best practice for correctional
- An inmate requests access to another inmate's medical records because they are cellmates and 'share everything
- Which of the following words is an antonym for 'benevolent'?
- Imagine you are facing a row of five cells. Cell A is directly to your left, and Cell E is directly to your ri
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