An inmate approaches you with a complaint about another inmate who they claim stole their canteen items. What is your most appropriate first response?

Question: An inmate approaches you with a complaint about another inmate who they claim stole their canteen items. What is your most appropriate first response?

Answer options:

• Tell them to settle it amongst themselves.
• Immediately confront the accused inmate. ✅ Listen to the complaint, document it, and inform your supervisor for appropriate investigation or mediation.
• Instruct them to write a formal grievance without offering further assistance.

Correct answer: Listen to the complaint, document it, and inform your supervisor for appropriate investigation or mediation.

Explanation: When an inmate conflict is reported, listening, documenting, and escalating the issue to a supervisor allows for proper investigation or resolution according to facility policy, ensuring due process and security.