Correctional Officer Entrance Exam · Question
What is the primary purpose of active listening in de-escalation?
Active listening is a core de-escalation strategy aimed at demonstrating empathy, building rapport, and understanding the individual's concerns, which can help
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Question: What is the primary purpose of active listening in de-escalation?
Answer options:
- To gather information to use against the individual. ✅ To show empathy and understand the individual's perspective, which can reduce agitation.
- To stall for time until backup arrives.
- To dominate the conversation and assert authority.
Correct answer: To show empathy and understand the individual's perspective, which can reduce agitation.
Explanation: Active listening is a core de-escalation strategy aimed at demonstrating empathy, building rapport, and understanding the individual's concerns, which can help calm them down and open pathways for resolution.
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Question explanations
- Which of the following is an example of an Occupational Health and Safety (OHS) best practice for correctional
- An inmate requests access to another inmate's medical records because they are cellmates and 'share everything
- Which of the following words is an antonym for 'benevolent'?
- Imagine you are facing a row of five cells. Cell A is directly to your left, and Cell E is directly to your ri
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