Correctional Officer Entrance Exam · Question
When communicating with an inmate, why is it important to avoid making promises you cannot keep?
Broken promises undermine an inmate's trust in staff and the system, leading to frustration, resentment, and potential non-compliance or conflict, which is detr
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Question: When communicating with an inmate, why is it important to avoid making promises you cannot keep?
Answer options:
- It makes you appear too friendly. ✅ It can lead to false expectations, erode trust, and potentially create conflict.
- It is irrelevant to effective communication.
- It might reveal sensitive operational information.
Correct answer: It can lead to false expectations, erode trust, and potentially create conflict.
Explanation: Broken promises undermine an inmate's trust in staff and the system, leading to frustration, resentment, and potential non-compliance or conflict, which is detrimental to a secure and orderly environment.
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Question explanations
- Which of the following is an example of an Occupational Health and Safety (OHS) best practice for correctional
- An inmate requests access to another inmate's medical records because they are cellmates and 'share everything
- Which of the following words is an antonym for 'benevolent'?
- Imagine you are facing a row of five cells. Cell A is directly to your left, and Cell E is directly to your ri
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