Under what circumstance would refresher training for a lift truck operator become mandatory, even if their three-year certification period has not expired?

Question: Under what circumstance would refresher training for a lift truck operator become mandatory, even if their three-year certification period has not expired?

Answer options:

• After operating a different make or model of lift truck for more than one week
• If there is a change in the type of load being handled frequently ✅ Following an observed unsafe operating practice by the operator
• When a new supervisor is assigned to oversee operations

Correct answer: Following an observed unsafe operating practice by the operator

Explanation: Refresher training is specifically mandated by CSA B335 when an operator is observed operating the lift truck in an unsafe manner, regardless of their certification expiry.