If an HCA suspects a colleague is verbally abusing a client, what is the immediate and most appropriate action?

Question: If an HCA suspects a colleague is verbally abusing a client, what is the immediate and most appropriate action?

Answer options: ✅ Report the incident to their supervisor or manager.

• Confront the colleague directly about their behaviour.
• Document the observation in the client's care plan.
• Speak to the client first to confirm the abuse.

Correct answer: Report the incident to their supervisor or manager.

Explanation: Reporting to a supervisor ensures the issue is addressed through proper channels and protects the client. Confronting a colleague directly can escalate the situation without resolving the underlying problem.