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Health Care Assistant (HCA) Practice Exam · Question

What is the most appropriate action when a client displays signs of distress, such as crying or agitation?

Offering a comforting presence and actively listening communicates support and can help de-escalate distress.

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Question: What is the most appropriate action when a client displays signs of distress, such as crying or agitation?

Answer options:

  • Leave them alone to calm down.
  • Ask direct questions about why they are upset. ✅ Offer a comforting presence and listen actively.
  • Distract them with a television program.

Correct answer: Offer a comforting presence and listen actively.

Explanation: Offering a comforting presence and actively listening communicates support and can help de-escalate distress.

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