During a home care visit, your client expresses feelings of loneliness and sadness, stating, 'I just feel like no one cares about me anymore.' As an HCA, which response demonstrates active listening and therapeutic communication?

Question: During a home care visit, your client expresses feelings of loneliness and sadness, stating, 'I just feel like no one cares about me anymore.' As an HCA, which response demonstrates active listening and therapeutic communication?

Answer options:

• "You shouldn't feel that way; your family visits often." ✅ "I understand you're feeling lonely and sad. Can you tell me more about what's making you feel this way?"
• "Let's focus on your exercises; that will cheer you up."
• "I'll let the nurse know you're feeling down. I have to go now."

Correct answer: "I understand you're feeling lonely and sad. Can you tell me more about what's making you feel this way?"

Explanation: This response validates the client's feelings by paraphrasing and then invites further sharing, which are key components of active listening and therapeutic communication. Dismissing feelings or changing the topic negates the client's experience.